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Search these docs first — most answers are here. Use the search bar above or browse the Troubleshooting section for common issues. If you still need help, our support portal is the fastest path to a resolution. Tickets are tracked, so you can follow progress and reply at any time.

Open a support ticket

File a new request with the Harbingers support team. Include your Raven serial/MAC if the issue involves hardware.

Track your existing tickets

Log in with your email — we’ll send you a magic link, no password needed.

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What to include

  • What you were doing when the problem occurred, and what you expected to happen
  • Raven serial or MAC address for hardware issues (find it on the device label or in the Forager app under the asset’s detail view)
  • App diagnostics — in the Forager app, go to Support → Contact Support and the diagnostics are attached automatically

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Response expectations

Tickets are reviewed during business hours (Pacific Time). You’ll receive email updates as your ticket progresses, and you can reply directly from the portal or by answering the email.